How Day 2 Day Shoppers collects, uses and protects your information.
We collect information you voluntarily provide when placing an order, submitting a support request, subscribing to communications, or using website forms. This may include your name, email address, phone number, delivery address, date of birth, order details, and other information necessary to provide the requested service.
Our store operates on a Cash on Delivery model. We do not require or store credit card numbers, debit card numbers, CVV codes, online banking credentials, or similar payment credentials through the website.
When you place an order, we may retain information such as the products purchased, order amount, delivery address, order status, delivery details, return requests, and relevant communications. This information allows us to fulfil orders and provide appropriate customer support.
Information may be used to process and verify orders, prepare products for dispatch, arrange delivery, provide order updates, respond to enquiries, process returns and refunds, prevent misuse, improve website functionality, and maintain appropriate business records.
Where you have provided consent, we may use your email address or other permitted contact information to send newsletters, promotional offers, product announcements, and updates. You can unsubscribe from marketing communications at any time using the available unsubscribe option.
The website may use cookies, browser storage, and similar technologies to remember preferences, maintain functionality, understand website usage, and improve the shopping experience. You may be able to control certain cookies through your browser settings.
Certain shopping-cart information may be stored locally in your browser to preserve your selections while you browse the website. Browser-stored information may remain available until it is cleared, expires, or is removed by the website or your browser settings.
We may collect limited technical information such as browser type, device information, approximate usage activity, pages viewed, and interaction data. This information may be used to troubleshoot problems, maintain security, analyze performance, and improve the website.
To fulfil an order, we may provide necessary delivery information, including the recipient's name, delivery address, phone number, and relevant order details, to trusted logistics or courier partners.
We may use selected third-party service providers for hosting, website functionality, analytics, communications, logistics, customer support, and order fulfilment. These providers receive only information reasonably necessary to perform the services they provide.
We do not sell or rent personal information to advertisers. Information may be shared where reasonably necessary to fulfil orders, provide requested services, protect the website, investigate suspected misuse, comply with legal obligations, or protect legitimate rights and interests.
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Information transmitted through the website may be protected using encrypted connections and access to stored information may be restricted.
Personal information may be retained for as long as reasonably necessary to fulfil orders, maintain transaction and support records, handle returns and refunds, prevent fraud, resolve disputes, comply with legal obligations, and meet legitimate business requirements.
Information relating to completed, cancelled, returned, or refunded orders may be retained as part of our business records. This helps us respond to customer enquiries, resolve order issues, and maintain appropriate transaction records.
Information may be reviewed to identify suspicious activity, fraudulent orders, repeated failed deliveries, misuse of Cash on Delivery services, false return claims, or other activity that may affect customers, delivery partners, or the operation of the website.
The website is not intentionally designed to collect personal information from children. If information is provided by a child without appropriate authorization and removal is required under applicable law, reasonable steps may be taken to delete it.
The website may contain links or references to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those services before providing information.
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. You may also withdraw consent for optional promotional communications. Some information may need to be retained where required for legal, security, transaction, or legitimate business purposes.
Promotional communications are optional. If you no longer wish to receive marketing emails, you can use the unsubscribe mechanism included in the communication or update your available communication preferences. Transactional messages relating to orders, deliveries, returns, or important service notices may still be sent when necessary.
You are responsible for providing accurate and up-to-date information, particularly your delivery address and contact details. You may request correction of inaccurate personal information where the applicable process allows.
While reasonable safeguards are used, no method of transmitting or storing information can be guaranteed to be completely secure. Customers should also take reasonable precautions when accessing the website, including keeping their devices, browsers, and accounts secure.
This Privacy Policy may be updated from time to time to reflect changes in website functionality, services, data practices, security measures, or applicable requirements. The latest version made available on the website will apply from its effective date.
If you have questions about this Privacy Policy or wish to request correction, access, or deletion of eligible personal information, you may use the privacy or support options made available through the website. Requests may require reasonable verification before information is disclosed or modified.