Changed your mind or received a damaged item? Here is exactly how returns and refunds work.
14-Day Return PolicyEligible products may be returned within 14 days of delivery. Products must generally be unused, undamaged, in their original packaging, and returned with applicable tags, invoices, seals, accessories, and included materials intact.
Returned products should be in a condition suitable for resale unless the return is due to damage, defect, incorrect fulfilment, or another eligible service issue. Products showing signs of use, alteration, damage, or missing components may not qualify for a full refund.
Certain products may be excluded from returns because of hygiene, safety, consumable, digital, or product-specific restrictions. These may include opened personal care products, perishables, consumables, personalized products, activated digital products, redeemed gift cards, activated memberships, and items specifically marked as non-returnable.
Digital gift cards may be eligible for cancellation or refund only while they remain completely unredeemed and unused. Once a gift card has been redeemed, transferred for use, or otherwise activated, it is generally not eligible for return or refund except where required by applicable law.
Return requests must be submitted within 14 days from the date of delivery through the available support or order-request process. The order ID and relevant product information may be required to review the request.
Requests may be reviewed before a return is approved. We may ask for photographs, product details, or other information when necessary to verify the reason for return and the condition of the product.
Approved returns may be assigned a return reference number or other tracking identifier. Customers should retain this information until the return and refund process has been completed.
Where return pickup is available, a courier collection may be arranged after approval. Customers should securely package the product and ensure that applicable accessories, tags, documentation, and original packaging are included.
Approved return pickups are generally arranged within 48 hours where courier service is available. Pickup schedules may vary depending on location, courier capacity, holidays, weather, and other operational conditions.
Return shipping may be provided at no additional cost for eligible damaged, defective, incorrect, or fulfilment-related issues. For change-of-mind returns, applicable return shipping conditions may vary depending on the product and circumstances.
Customers should inspect parcels as soon as reasonably possible after delivery. Products received damaged should generally be reported within 48 hours with clear photographs of the product and packaging. Eligible damaged products may qualify for a replacement or full refund following verification.
If an incorrect product is received, customers should report the issue promptly and provide the relevant order information. After verification, an appropriate replacement, return, or refund may be arranged.
Products that arrive defective or develop an eligible defect should be reported through the available support process. Depending on the circumstances, the product may qualify for replacement, return, repair, or refund.
Any missing product, accessory, component, or quantity discrepancy should be reported as soon as possible. Order and fulfilment records may be reviewed before a replacement or refund is approved.
Returned products are inspected after reaching the designated processing facility. Inspection may take additional time during periods of high return volume or where further verification is required.
Refunds are issued only after the returned product has been received and verified as eligible, unless another approved resolution applies. A refund may be adjusted where products are returned incomplete, damaged after delivery, or otherwise fail the applicable return requirements.
Since orders are placed using Cash on Delivery, refunds are not returned to credit cards, debit cards, or online payment accounts. Eligible refunds are handled through the available Cash on Delivery refund methods.
Approved refunds for Cash on Delivery orders may be issued through an eligible bank transfer method or provided as store credit, depending on the customer's selected option and the applicable refund procedure.
Courier and pickup personnel are not authorized to provide cash refunds when collecting a returned product. Refunds are processed only after the applicable return and inspection procedure has been completed.
Once a return has been received, inspected, and approved, eligible refunds are generally processed within 3–5 business days. The time for a bank transfer to become available may vary depending on the receiving financial institution or service.
Customers who select store credit will receive the approved refund amount according to the applicable store-credit process. Store credit may be subject to additional conditions regarding use, expiry, exclusions, or transferability where permitted.
Eligible change-of-mind returns must satisfy the 14-day return period and applicable product-condition requirements. Products that are excluded from returns remain non-returnable even when the request is made within the return window.
Exchanges may be offered for eligible products subject to availability. If the requested replacement is unavailable, an eligible refund or store credit may be provided instead.
Refusing a Cash on Delivery package at the time of delivery is not automatically considered an approved return. Repeated refusal of confirmed orders or repeated failed delivery attempts may result in restrictions on future Cash on Delivery orders.
Requests submitted after 14 days from delivery may be declined unless an applicable warranty, statutory right, or approved exception provides otherwise.
Returns may be declined or restricted where there is evidence of fraudulent claims, product substitution, intentional damage, repeated misuse, false information, or other abuse of the return and refund process.
Exceptions may be considered for unusual circumstances, damaged goods, defective products, incorrect fulfilment, or other legitimate service issues. An approved exception does not automatically establish an entitlement to the same exception for future orders.
This Return and Refund Policy may be updated when necessary to reflect changes in products, fulfilment procedures, return processes, or applicable requirements. The latest version published on the website will apply, subject to rights that cannot lawfully be excluded.